Privacy and Patient Care Information

Ontario has a law, the Personal Health Information Protection Act (PHIPA), that protects the personal health information of its residents. We are required to keep your personal health information safe and secure. You have the right to know how we may use it and/or give it out, and how you can have access to it. Medavie EMS Elgin Ontario will only disclose your personal health information to the appropriate health information custodians, to assist in providing your care.


You and/or your substitute decision maker have the right to: 

  • View and request a copy of your personal health information;
  • Ask us to make corrections to inaccurate or incomplete information; and
  • Be told if your personal health information is stolen, lost or improperly accessed.

If you would like to obtain a copy of your Patient Care Report, or if you have questions or concerns about our privacy practices, please contact:


Dean Casement

Commander, Quality Assurance and Professional Standards


125 Edward Street

St Thomas, Ontario

N5P 4L9


Office: 519-637-3098

Fax: 519-637-3484 


All requests for documentation will be completed within 30 days. 


For more information on your privacy rights and/or to make a complaint to the Privacy Commissioner, please click here